Frequently Asked Questions

Everything you need to know about your Cooler Master EU order.

Which EU countries do you ship to?

We currently ship to most member states within the European Union. Delivery times vary by region, typically ranging from 2 to 5 business days via our standard courier partners.

What is your return policy for PC components?

We offer a 14-day right of withdrawal for all products purchased on the EU Store. Items must be returned in their original packaging with all accessories and seals intact to qualify for a full refund.

How do I check the warranty status of my product?

All Cooler Master products carry a standard manufacturer warranty. You can verify your specific product's coverage by checking the warranty card included in the box or by registering your serial number on our support portal.

What payment methods are accepted?

The Cooler Master EU Store accepts major credit cards (Visa, Mastercard), PayPal, and region-specific options like iDEAL and Bancontact to ensure a secure checkout experience.

Are VAT and customs duties included in the price?

For orders shipped within the European Union, the listed price includes VAT. Since items are shipped from our European warehouse, customers within the EU will not incur additional customs duties.

Do you provide technical support for assembly?

While we do not offer live assembly services, we provide comprehensive installation guides and video tutorials on our official YouTube channel and support page for all cases, thermal solutions, and peripherals.